Privacy Policy

This Privacy Policy explains how Tri Valley Urgent Care (“we,” “our,” or “us”) collects, uses, and protects your personal information when you use our services. It also outlines your privacy rights and how applicable laws safeguard your information.

1. Information Collection and Use

We collect and use personal data to provide, improve, and personalize our services. This includes responding to inquiries, sending service-related updates, and communicating with you based on your preferences.

2. Types of Data Collected

2.1 Personal Data

Personal information we may collect includes, but is not limited to:

• Name

• Email address

• Phone number

• Any other information you voluntarily provide when interacting with our website or services

2.2 SMS Communication Data

If you consent to receive SMS communications, you may receive messages related to our services, including:

• Appointment reminders

• Billing or administrative inquiries

• Promotions or special offers (if applicable)

2.3 Usage Data

We may automatically collect information to help improve our services, such as:

• IP address

• Browser type and version

• Pages visited

• Time and date of visits

• Time spent on pages

3. Tracking Technologies and Cookies

We use cookies and similar technologies (such as beacons, tags, and scripts) to monitor activity and store certain information. You may control or disable cookies through your browser settings; however, some parts of the service may not function properly if cookies are disabled.

4. Data Sharing Restrictions

Phone numbers collected with SMS consent will never be sold, rented, or shared with third parties or affiliates for marketing purposes under any circumstances.

Your personal data is used strictly to provide and support our services.

5. Disclosure of Your Personal Data

5.1 Business Transactions

If Tri Valley Urgent Care is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction.

5.2 Legal Compliance

We may disclose personal data when required to comply with legal obligations or to protect the rights, property, or safety of our company, users, or the public.

6. Data Security

We use industry-standard security measures, including encryption and secure servers, to protect your personal information. While we strive to safeguard your data, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

7. Your Rights

You have the right to:

• Access, update, or request deletion of your personal information

• Opt out of SMS communications at any time

For questions or privacy-related concerns, contact us at:
📧 Info@trivalleyurgentcare.com

8. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their content, privacy policies, or practices. We recommend reviewing their privacy policies before providing personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page and will become effective immediately upon posting.

SMS Terms and Conditions

1) SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2) Types of SMS Communications:

If you have consented to receive text messages from Tri Valley Urgent Care, you may receive messages related to the following:
Appointment reminders
Follow-up messages
Conversational Messages
Example: “Hello, this is a friendly reminder of your upcoming appointment with [Agent’s Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”

3) Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week regarding your appointments or account status.

4) Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5) Opt-In Method:

You may opt-in to receive SMS messages from Tri Valley Urgent Care in the following ways:
We Ask them Verbally

6) Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7) Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at
info@trivalleyurgentcare.com

Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8) Standard Messaging Disclosures:

Message and data rates may apply.
You can opt-out at any time by texting “STOP.”
For assistance, text “HELP” or visit our Privacy Policy page and Terms and Conditions section.
Message frequency may vary